Refund & Cancellation Policy
Clear terms for ferry, cruise, houseboat, cargo and adventure bookings on Ferry Ghat.
Thank you for choosing Ferry Ghat. This Refund & Cancellation Policy explains how refunds, cancellations, rescheduling, and no-show situations are handled for bookings made through our platform. Note: final refund decisions are subject to the operator's terms and applicable laws.
1. General Policy
Ferry Ghat connects travelers with verified operators. Operators maintain specific cancellation and refund rules. We act as a facilitator and will assist customers in processing refunds per the operator's policies. Refund or rescheduling eligibility depends on booking type, operator terms, route, and time of cancellation.
2. Cancellation by Customer
2.1 Refund Eligibility
- Ferry / Steamer / Boat: Cancel 24+ hours before departure — eligible for partial refund. Within 24 hours — usually non-refundable (operator-dependent).
- Cruise Ship & Luxury Ferries: Cancel 72+ hours before departure — partial refund. After 72 hours — non-refundable.
- Houseboats (Kerala / Sundarban): Cancel 7+ days before check-in — partial refund. Within 7 days — non-refundable.
- Rafting / Adventure: Cancel 48+ hours before activity — partial refund. Within 48 hours — non-refundable.
- Cargo Vessel Bookings: Generally non-refundable unless operator cancels for technical/weather reasons.
2.2 Processing Fees
Refunds may be reduced by platform processing fees, operator cancellation fees, and payment gateway charges. These fees are non-refundable unless stated otherwise by the operator.
3. Cancellation by Operator
If an operator cancels due to weather, technical issues, government restrictions, or low occupancy, customers are entitled to a full refund or free rescheduling based on availability. Ferry Ghat will proactively notify affected customers and assist with options.
4. No-Show Policy
No refunds are issued for no-shows. Ensure you arrive on time and have required documents. Missing the boarding time, failing to check-in, or violating operator rules will be treated as no-show.
5. Modifications & Date Changes
Date changes depend on operator availability and may include fare differences or change fees. Upgrades/downgrades will be charged or refunded based on the fare difference and operator rules.
6. Refund Timeframe
Refund processing times vary by payment method and bank:
- UPI / Wallets: 5–7 business days
- Bank Transfer: 7–10 business days
- International Cards / Gateways: 7–14 business days
Delays may occur due to bank processing, operator verification, or public holidays.
7. Weather & Force Majeure
Services may be delayed, rescheduled, or canceled due to natural events (storms, cyclones, floods), government directives, or force majeure. In such events refunds or rescheduling follow operator guidelines. Ferry Ghat will support customers in claims and alternatives.
8. Non-Refundable Items
- Promotional discounted tickets (unless operator states otherwise)
- Last-minute deals and special season offerings
- Certain group bookings or chartered services
- Cargo shipments (unless operator cancels)
9. How to Request a Refund
To request cancellation or refund, contact Ferry Ghat support with:
- Booking ID
- Registered name & phone
- Date of travel
- Reason for cancellation
Contact: help.ferryghat@gmail.com or call +91 87775 17648. Our support team will liaise with the operator and update you on the refund status.
10. Agreement
By booking through Ferry Ghat, you acknowledge and accept this Refund & Cancellation Policy. Ferry Ghat may update this policy; changes will be posted here with the “Last Updated” date.
