Terms & Conditions
Last Updated: 2025 — Please read these terms carefully before using Ferry Ghat services.
Welcome to Ferry Ghat. By using our website, booking services, or mobile app, you agree to these Terms & Conditions. These terms set out the rules for using our platform and explain the rights and responsibilities of users and operators.
1. About Ferry Ghat
Ferry Ghat is a booking platform that connects passengers and shippers with third‑party operators offering ferries, steamers, boats, cruise ships, houseboats, cargo vessels, and adventure activities. We facilitate bookings, payments, and customer support but the actual service is provided by independent operators.
2. Acceptance of Terms
By accessing or using our services you confirm that you are at least 18 years old and agree to provide accurate information while booking. If you do not accept these terms, please do not use our platform.
3. Booking Rules
- Provide accurate personal details for bookings.
- Confirm fare, taxes and operator conditions before payment.
- Bring valid ID for boarding as required by the operator.
- Arrive at the boarding point on time; late arrivals may be treated as no‑show.
4. Payments & Prices
Payments are processed through secure third‑party gateways. Prices shown include applicable taxes unless stated otherwise. Ferry Ghat is not responsible for payment failures caused by banks or gateway outages.
5. Cancellations & Refunds
Cancellation and refund rules are governed by the operator. Please review our Refund & Cancellation Policy for detailed timelines, fees, and processing times. Ferry Ghat will assist in raising refund requests with operators when applicable.
6. Operator Responsibilities
Operators are independent businesses responsible for the safety, timeliness, and quality of the service. Ferry Ghat does not control or guarantee operator performance but will help in dispute resolution between customers and operators.
7. User Responsibilities
- Respect operator staff and property.
- Follow safety instructions onboard.
- Do not tamper with safety equipment.
- Avoid abusive, illegal or disruptive behaviour.
8. Liability Limitations
To the maximum extent permitted by law, Ferry Ghat is not liable for losses arising from operator actions, delays due to weather, government directives, or user negligence. Our liability is limited to the service fees collected by Ferry Ghat for the affected booking.
9. Intellectual Property
All content on Ferry Ghat, including text, logos, images and layouts, is protected by copyright and intellectual property rights. You may not reproduce or use content without written permission.
10. Prohibited Activities
Users must not attempt to reverse engineer our platform, use false identities, commit fraud, or engage in actions that harm other users or operators. Violations may lead to account suspension and legal action.
11. Privacy
Our Privacy Policy explains how we collect and use personal data. By using Ferry Ghat you consent to the collection and processing described in the Privacy Policy.
12. Changes to Terms
We may update these Terms & Conditions periodically. Changes will be posted on this page with the updated date. Continued use of the service constitutes acceptance of the revised terms.
13. Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in West Bengal unless otherwise required by law.
14. Contact
If you have questions about these Terms & Conditions, contact us at:
Email: help.ferryghat@gmail.com
Helpline: +91 87775 17648
